Privacy Policy

Who does this policy cover

This policy covers visitors, registered players, and affiliates who use our platform from Malaysia or other allowed regions. If you do not agree with how we handle personal information, please stop using our services and contact us to close your account.

Information we collect

Account and identity details

When you register or verify your account, we may collect your full legal name, date of birth, email address, mobile number, home address, username, and password (which we store securely). For Know Your Customer (KYC) checks, we may ask for your MyKad, passport, or another government ID, along with proof of address and a selfie or live check if needed. We use this information to confirm you are at least 18, that the account is yours, and to meet legal requirements.

Financial and transaction information

Depending on your payment method, we may process DuitNow references, Touch ‘n Go eWallet IDs, bank transfer details, cryptocurrency wallet addresses (if used), transaction IDs, deposit and withdrawal amounts in MYR, timestamps, and status codes from payment partners. Card or wallet details entered on payment pages are usually tokenized by the payment gateway, so we do not store your full credentials.

Gaming and betting activity

To provide fair games and handle disputes, we record your game sessions, bet types, stakes, results, bonus use, progress toward promotions, and activity in casino games, live dealer tables, sports betting, and esports. This information helps us create account statements, review responsible gaming, and investigate issues in accordance with our disconnect policy.

Technical and device data

We automatically collect your IP address, approximate location from your IP, device type, operating system, browser version, language settings, pages you view, referral URLs, session length, login times, and diagnostic logs. The app may also collect device IDs if needed for security, biometric login, push notifications, or fraud prevention. This helps us spot unusual logins, improve performance on Malaysian networks, and fix errors.

Communications and support

If you contact us via live chat, email, or phone, we retain your messages, any attachments (such as payment screenshots), and details such as the date, channel, and agent notes. We use this information to solve your issue and improve our service.

How we use your information

• Account management – Creating, authenticating, and maintaining your player profile.
• Payments – Processing deposits and withdrawals in MYR through DuitNow, e-wallets, bank transfers, and supported crypto.
• Product delivery – Enabling games, live streams, sports markets, and app features you choose to use.
• Security and fraud prevention – Detecting multi-accounting, bonus abuse, stolen credentials, and suspicious betting patterns.
• Legal and regulatory compliance – KYC, anti-money laundering (AML), and lawful record-keeping.
• Responsible gaming – Applying deposit limits, cool-offs, or self-exclusion you request, as described in Responsible gaming.
• Loyalty and marketing – Operating the VIP program and promotional communications where permitted and according to your preferences.
• Service improvement – Analyzing aggregated usage to improve navigation, game load times, and payment success rates.

Legal basis for processing

Depending on the activity, we rely on performance of our contract with you, compliance with legal obligations, legitimate interests (securing the platform, preventing fraud, improving services), and, where required, your consent for certain marketing or optional cookies.

Data protection measures

We use administrative, technical, and organizational safeguards, such as encryption in transit, role-based access controls, secure hosting, and careful checks of our game and payment suppliers, as listed in About us. No online service can promise complete security. You should use a unique, strong password, turn on biometric or two-factor login if available, and never share OTP codes.

Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your preferences, measure traffic, help prevent fraud, and show you relevant content, unless you have opted out. You can manage cookies in your browser, but blocking essential cookies may limit your ability to log in or use the cashier.

How we share information

BILA2CUCIVIP does not sell your personal information to data brokers. We may share your data with payment processors, game and live casino suppliers (only limited technical data), identity verification providers, fraud and security vendors, professional advisers who must keep it confidential, and regulators or law enforcement, if required by law.

International transfers

Some of our suppliers have systems or support teams outside Malaysia. When your personal data is sent abroad, we use contracts and security checks to protect it, but foreign laws may also apply to those companies.

How long we keep data

• Active account data – While your account remains open.
• Transaction and KYC records – For periods required by AML and financial record-keeping rules after account closure.
• Support tickets – For a reasonable period to resolve follow-ups and quality review.
• Marketing preferences – Until you withdraw consent or unsubscribe.

When we no longer need your data, we delete it or anonymize it so it cannot identify you, unless the law requires us to keep it longer.

Your choices and rights

As allowed by law, you can ask to see the personal data we have about you, correct any mistakes, ask us to delete data we no longer need, limit some uses, or withdraw your marketing consent. Contact [email protected] or use Contact us. We may need to confirm your identity before we process your request.

You can update many details in your account settings. Closing your account will not remove records we must keep for legal reasons.

Children

BILA2CUCIVIP services are only for adults aged 18 and above. We do not knowingly collect data from minors. If you think a child has registered, please contact us right away so we can close the account and, if allowed, remove the information.

Changes to this policy

We may update this privacy policy if there are changes to our products, legal requirements, or security. We will post the new version on this page with the updated date. If you keep using our services after changes, you accept the new policy. Important updates may also be shared by email or in your account.

Contact

For privacy questions, email [email protected], call +604 4557 312, or write to 32, Jalan Perdana Heights 2/3, Bandar Amanjaya, 08000 Sungai Petani, Kedah, Malaysia. More channels are listed on Contact us. For product background, see About us and the FAQ.